Considerations Reporting and Resolving Data Issues

Considerations When Reporting and Resolving Data Issues (Item ID 10)

How should problems be reported.
How to establish where the issue originates (application is down, network issues, incorrect/missing scheduling, course mapping missing/incorrect, Active Directory roles missing/incorrect, role mapping missing/Incorrect, data extract issues, transmission/API issues, load issues (rejects), vendor bugs, etc.)
What is the escalation path for issues (who is responsible for each step)?
What are the Service Level Agreements for resolution?

Return to Digital on Day One: Checklist for OneRoster Implementation

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